CORONA HOLIDAYS – TERMS AND CONDITIONS

1. Your Holiday Contract

When you make a booking, the person to whom the confirmation is sent is the “Lead Name” and he/she must have the authority to accept, and does accept these booking conditions, on behalf of the party. Confirmations of reservations made directly by consumers are conditional upon acceptance of the following Booking Terms and Conditions and, additionally any specific terms and conditions relating to the accommodation or service selected. They apply to all bookings made via Corona Holidays [UK] Ltd and to all members of your party. The person making the booking must be 18 years of age or over and in the event that all members of the party travelling are under 18 it is necessary to seek prior acceptance of the booking from the accommodation involved. Corona Holidays [UK] Ltd acts as a selling agent on behalf of the hotel, apartment and villa properties displayed on this website. When you make a reservation your contract will be made with the accommodation or service provider concerned. Corona Holidays [UK] Limited cannot be held responsible for travel arrangements made by the customer via another company, or for any costs arising from the same. Should it be impractical for a written booking to arrive at our offices prior to departure [e.g. in the case of last minute bookings] then receipt of payment by credit card, direct bank transfer or any other arrangement mutually agreed constitutes acceptance of our booking conditions. Insurance premiums are not refundable after the 14 day “cool off” period. Persons not wishing to be legally bound by these Terms and Conditions should not make any reservations through Corona Holidays [UK] Ltd.

Corona Holidays are an Agent only.  By making a reservation with Corona Holidays, you accept that your contract lies with the various travel providers [Principals] used to make up your reservation and you are therefore bound by their booking conditions.  None of the booking we tailor made for our customers that comprise more than one element are classed as Package Holidays as defined by the Package Travel Regulations 1992 and the Civil Aviation Regulations 1995, amended 2003.  Corona Holidays does not act as a Tour Operator or Principal.

2. Payment Terms

Accommodation Only: (Hotels and Apartments)

£25 per person [this may be different at peak times of the year, but will be disclosed prior to booking], with the balance due 21 days before the date of travel. For non-refundable bookings [disclosed prior to booking], full payment is normally required at the time of booking.

Flight Only:

Full flight costs are due at time of booking and are non-refundable with the majority of airlines.

Airport Transfers:

Full payment due at time of booking and are non-refundable.

Car Hire:

£25 per booking

Villas:

Deposit / payment requirements vary. It is therefore essential that these are confirmed prior to booking. The deposit is normally 25% with balance payment due 9 weeks prior to departure. Occasionally these payment terms may differ, but will be advised to you prior to booking.

ATOL Packages :

Deposit / payment requirements vary depending on the originating ATOL holder’s terms and conditions. It is therefore essential that these are confirmed prior to booking. The deposit is normally £60 per person with balance payment due 11 weeks prior to departure. Occasionally these payment terms may differ, but will be advised to you prior to booking.

Corona Holidays [UK] Limited reserves the right to cancel any booking and levy any cancellation charges if payment is not received in full by the due date. All credit card payments are surcharged at 1.8% [we do not accept American Express]. All debit card payments do not carry any surcharge.
Corona Holidays [UK] Limited is a member of the Travel Trust Association [Membership No R9933] to protect all your holiday payments.

3. Special Requests

Corona Holidays [UK] Limited will endeavour, wherever possible, to meet any special requests made to us regarding accommodation bookings. However, no guarantee can be given. Additionally, if a special request can only be met at an additional cost you will either be invoiced for the amount prior to departure, or advised of the procedure for payment in resort.

4. Flights and Journey to Resort

Any flights and flight-inclusive holidays are financially protected the ATOL scheme.  Please ask us to confirm what protection applies to your booking.

Corona Holidays [UK] Limited only use reputable suppliers that are ATOL [Air Travel Organisers Licence] holders wherever possible, but flights will be ATOL protected through an ATOL scheme and you will receive the relevant ATOL Certificate upon placement of your booking.  We are also TTA members [Travel Trust Association] through whom all your monies are financial protected.

The responsibility for transportation from the UK to the destination country remains with the customer if not booked via Corona Holidays [UK] Limited. Where flights are supplied by Corona Holidays [UK] Limited the conditions of the airline you are travelling with will apply, and this may limit or exclude the airline’s liability to you, usually in accordance with international conventions. These conditions of carriage can be viewed on the respective website for each carrier. Please note that both the outbound and inbound portions of your booking must be used. If you do not use the outbound portion, you will not be allowed to use the inbound portion.

If Corona Holidays [UK] Limited are requested to provide transfers in the final destination then this will be at the cost indicated on the confirmation and details of the transfer arrangements will be set out on the transfer voucher issued to the customer. Please note that transfers are compulsory for any AOA bookings [allocated on arrival] see clause 6]. We are under no obligation to transfer wind-surf boards, bicycles, surfboards or other unconventional luggage to your accommodation unless prior notice is given at the time of booking the transfer.

5. Descriptions

The descriptions and ratings are provided in good faith and conform to the generally accepted understanding of the “star / key” system in the UK. Where available, the official rating of each property is shown within the description. Corona Holidays [UK] Limited takes every reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. However, as a booking agent, rather than owner or operator of holiday accommodation, we cannot accept liability for errors or omissions in the descriptions. Certain facilities and amenities in accommodation may be temporarily unavailable for operational reasons, and where this occurs we will do our best to advise as soon as possible.

6. Allocated on Arrival Bookings [AOA]

If Corona Holidays [UK] Limited books an AOA for the customer, this signifies that the accommodation name and resort have not been specified by Corona Holidays [UK] Limited. Facilities for AOA bookings cannot be guaranteed unless agreed in writing by Corona Holidays [UK] Limited. Any details in relation to the collection of keys for your property will be set out in the accommodation voucher issued to the customer.

7. Insurance

It is the responsibility of the customer to ensure that they have booked an insurance policy with adequate cover.

8. Elderly and Disabled Clients

Although Corona Holidays [UK] Limited do not specialise in holidays for the elderly, or disabled, we can make enquiries and provide an opinion about the suitability of particular accommodation and resorts. Any advice given in this respect must be confirmed in writing if special requirements form an essential part of the booking.

9. Safety Standards

Safety standards in some countries may differ from those applicable in the United Kingdom. All properties comply with applicable health and safety regulations. Corona Holidays [UK] Limited strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information, such as fire evacuation procedures, etc.

10. Unauthorised Occupation

The contract between Corona Holidays [UK] Limited and the customer is valid exclusively to the party named on the accommodation voucher provided by Corona Holidays [UK] Limited. Any unauthorized occupation may result in the entire party being asked to vacate the accommodation either by the accommodation management or by a representative of Corona Holidays [UK] Limited. Also, any client whose behaviour is deemed to be of annoyance, abusive or causing injury to persons or damage to property, will without cause for compensation have any contract between the customer and Corona Holidays [UK] Limited terminated immediately. In the event of the above occurring, the Lead Name will be responsible for any additional costs payable to Corona Holidays [UK] Limited however determined. Corona Holidays [UK] Limited reserves the right to invoice the Lead Name for these extra costs.

11. Alteration / Cancellation of Booking by Corona Holidays

If, for any reason beyond the control of Corona Holidays [UK] Limited the accommodation is required to be changed, Corona Holidays [UK] Limited reserves the right to offer alternative accommodation of the same or superior rating at no extra cost to the client. Should it not be possible to offer an alternative other than a lower rated accommodation, Corona Holidays [UK] Limited may offer a discount of up to 10% off the total cost of the new accommodation. The customer can select whether to accept the change with the discounts offered, or to cancel the reservation without incurring any cancellation charges. If Corona Holidays [UK] Limited are advised of a change of accommodation, we will endeavour to advise you by telephone or in writing. Where this is not possible we will endeavour to advise you at the earliest opportunity upon arrival at your original accommodation booked. Compensation arrangements do not apply to circumstances beyond our control.

Where the flight carrier alters the flight time by more than 12 hours, Corona Holidays [UK] Limited will endeavour to secure suitable alternative flights for you. Where this is not possible or the alternative flights are unsuitable we will offer a full refund. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.

12. Alteration / Cancellation of Booking by Customer

Corona Holidays [UK] Limited will, in all cases, endeavour to assist in any alterations. However, an administration fee of £25 will be levied for each alteration made. If the customer wishes to alter a booking within 9 weeks of departure, cancellation charges may apply. Note: Certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.  ATOL package alterations will vary depending on the originating ATOL holder’s terms and conditions and these will be advised to you upon request.

If a booking, or part thereof, is cancelled, Corona Holidays [UK] Limited must receive written notification [by letter or email] of the cancellation from the lead name and the following cancellation charges will then apply:

Accommodation Only (Hotels and Apartments) : Cancellation charges :

22 or more days prior to departure – loss of deposit
0 – 21 days prior to departure : 100%

Accommodation [non-refundable rate disclosed as such prior to booking] with/without airport transfers cancellation charges:  100% of booking value.

In the event that you cancel a non-refundable booking, you must immediately pay any shortfall between any payments made by you against the booking and the cancellation charge applied and in accepting these booking terms and conditions you give your authority for us to automatically charge the payment card used by you when securing the booking [or any other card used by you in connection with other bookings placed through Corona Holidays [UK] Limited].

Villa cancellation charges :

Loss of deposit if cancelled prior to balance due date
100% if cancelled after balance has been paid

Car hire cancellation charges:

22 or more days prior to departure : £25
0 – 21 days prior to departure : 100%

Flight Only : Cancellation charges:

Please note no refunds are available as cancellation charges are 100% from time of booking. If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges.

ATOL Packages : Cancellation charges

These will vary depending on the originating ATOL holder’s terms and conditions.  These will be advised to you at the time of booking, or are available on request.

13. Problems and Complaints

In the event of a problem or complaint, this should be brought to the immediate notice of the reception / accommodation manager as the majority of problems can be resolved at this point. Should the situation persist then contact must be made with the local representation service / Corona Holidays [UK] Limited whose contact details you will find on the appropriate voucher provided by Corona Holidays [UK] Limited. Although the representation services are not employees of Corona Holidays [UK] Limited, they are there to assist you. If your grievance is still unresolved or you are not happy with the level of service provided locally, you need to notify Corona Holidays [UK] Limited directly. It is important that the above procedures are adhered to as overseas agents will not entertain a claim for compensation without first having the opportunity to resolve the problem. If, on your return to the UK, you feel the need to make a formal complaint, you will need to submit this in writing indicating the nature of your grievance. This must be sent to the Customer Services Department at Corona Holidays [UK] Limited within 28 days of your return. Unfortunately, Corona Holidays [UK] Limited cannot consider any complaint received outside of this period.

14. General

In certain cases, the customer will be asked for a refundable deposit by the property and you will be liable for any damages. You will be requested to vacate your accommodation at 10am on the date of your departure unless otherwise stated by the property / accommodation voucher issued to you after receipt of the balance for your booking. You are responsible for ensuring that all necessary travel documents, e.g. passport, visa, vaccination certificates, etc are valid and effective.

15. Updates

We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of www.coronaholidays.co.uk after any change has been made is your acceptance of the change.

16. Disputes and Limits of Liability

Corona Holidays [UK] Limited are not liable for any extensions to stay, upgrades or accommodation extras arranged by the customer on arrival in resort. In the event of compensation awarded in respect of accommodation or services provided by employees of Corona Holidays [UK] Limited, this will not exceed the total amount paid in respect of the accommodation and/or service provided. Corona Holidays [UK] Limited accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by Corona Holidays [UK] Limited and over whom Corona Holidays [UK] Limited have no direct control.

All disputes will be governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

SITE TERMS

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Booking Terms and Conditions

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