CORONA HOLIDAYS – TERMS AND CONDITIONS
1. Your Holiday Contract
When you make a booking, the person to whom the confirmation is sent is the “Lead Name” and he/she must have the authority to accept, and does accept these booking conditions, on behalf of the party. Confirmations of reservations made directly by consumers are conditional upon acceptance of the following Booking Terms and Conditions and, additionally any specific terms and conditions relating to the accommodation or service selected. They apply to all bookings made via Corona Holidays [UK] Ltd and to all members of your party. The person making the booking must be 18 years of age or over and in the event that all members of the party travelling are under 18 it is necessary to seek prior acceptance of the booking from the accommodation involved. Corona Holidays [UK] Ltd acts as a selling agent on behalf of the hotel, apartment and villa properties displayed on this website. When you make a reservation your contract will be made with the accommodation or service provider concerned. Corona Holidays [UK] Limited cannot be held responsible for travel arrangements made by the customer via another company, or for any costs arising from the same. Should it be impractical for a written booking to arrive at our offices prior to departure [e.g. in the case of last minute bookings] then receipt of payment by credit card, direct bank transfer or any other arrangement mutually agreed constitutes acceptance of our booking conditions. Insurance premiums are not refundable after the 14 day “cool off” period. Persons not wishing to be legally bound by these Terms and Conditions should not make any reservations through Corona Holidays [UK] Ltd.
Corona Holidays are an Agent only. By making a reservation with Corona Holidays, you accept that your contract lies with the various travel providers [Principals] used to make up your reservation and you are therefore bound by their booking conditions. None of the bookings we tailor make for our customers that comprise more than one element are classed as Package Holidays as defined by the Package Travel Regulations 1992 and the Civil Aviation Regulations 1995, amended 2003. Corona Holidays does not act as a Tour Operator or Principal.
We provide financial protection multi-contract packages which include flights, by way of our Air Travel Organiser’s Licence number T7643, issued by the Civil Aviation Authority. When you buy a flight inclusive multi-contract package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holidays or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some instances, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any outstanding monies under your contract to that alternative ATOL holder. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuers where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustee of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claim which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit car issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
2. Payment Terms
Accommodation Only: (Hotels and Apartments)
£25 per person [this may be different at peak times of the year, but will be disclosed prior to booking], with the balance due 21 days before the date of travel. For non-refundable bookings [disclosed prior to booking], full payment is normally required at the time of booking.
Full flight costs are due at time of booking and are non-refundable with the majority of airlines.
Full payment due at time of booking and are non-refundable.
£25 per booking
Deposit / payment requirements vary. It is therefore essential that these are confirmed prior to booking. The deposit is normally 25% with balance payment due 9 weeks prior to departure. Occasionally these payment terms may differ, but will be advised to you prior to booking.
ATOL Packages :
Deposit / payment requirements vary depending on the originating ATOL holder’s terms and conditions. It is therefore essential that these are confirmed prior to booking. The deposit is normally £60 per person with balance payment due 11 weeks prior to departure. Occasionally these payment terms may differ, but will be advised to you prior to booking.
Corona Holidays [UK] Limited reserves the right to cancel any booking and levy any cancellation charges if payment is not received in full by the due date. All credit card payments are surcharged at 1.8% [we do not accept American Express]. All debit card payments do not carry any surcharge.
Corona Holidays [UK] Limited is a member of the Travel Trust Association [Membership No R9933] to protect all your holiday payments.
3. Special Requests
Corona Holidays [UK] Limited will endeavour, wherever possible, to meet any special requests made to us regarding accommodation bookings. However, no guarantee can be given. Additionally, if a special request can only be met at an additional cost you will either be invoiced for the amount prior to departure, or advised of the procedure for payment in resort.
4. Flights and Journey to Resort
Any flights and flight-inclusive holidays are financially protected the ATOL scheme. Please ask us to confirm what protection applies to your booking.
Corona Holidays [UK] Limited only use reputable suppliers that are ATOL [Air Travel Organisers Licence] holders wherever possible, but where flights ATOL protected through an ATOL scheme, you will receive the relevant ATOL Certificate upon placement of your booking. We are also TTA members [Travel Trust Association] through whom all your monies paid to Corona Holidays [UK] Limited are financial protected.
The responsibility for transportation from the UK to the destination country remains with the customer if not booked via Corona Holidays [UK] Limited. Where flights are supplied by Corona Holidays [UK] Limited the conditions of the airline you are travelling with will apply, and this may limit or exclude the airline’s liability to you, usually in accordance with international conventions. These conditions of carriage can be viewed on the respective website for each carrier. Please note that both the outbound and inbound portions of your booking must be used. If you do not use the outbound portion, you will not be allowed to use the inbound portion.
If Corona Holidays [UK] Limited are requested to provide transfers in the final destination then this will be at the cost indicated on the confirmation and details of the transfer arrangements will be set out on the transfer voucher issued to the customer. Please note that transfers are compulsory for any AOA bookings [allocated on arrival] see clause 6]. We are under no obligation to transfer wind-surf boards, bicycles, surfboards or other unconventional luggage to your accommodation unless prior notice is given at the time of booking the transfer.
The descriptions and ratings are provided in good faith and conform to the generally accepted understanding of the “star / key” system in the UK. Where available, the official rating of each property is shown within the description. Corona Holidays [UK] Limited takes every reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. However, as a booking agent, rather than owner or operator of holiday accommodation, we cannot accept liability for errors or omissions in the descriptions. Certain facilities and amenities in accommodation may be temporarily unavailable for operational reasons, and where this occurs we will do our best to advise as soon as possible.
6. Allocated on Arrival Bookings [AOA]
If Corona Holidays [UK] Limited books an AOA for the customer, this signifies that the accommodation name and resort have not been specified by Corona Holidays [UK] Limited. Facilities for AOA bookings cannot be guaranteed unless agreed in writing by Corona Holidays [UK] Limited. Any details in relation to the collection of keys for your property will be set out in the accommodation voucher issued to the customer.
It is the responsibility of the customer to ensure that they have booked an insurance policy with adequate cover.
8. Elderly and Disabled Clients
Although Corona Holidays [UK] Limited do not specialise in holidays for the elderly, or disabled, we can make enquiries and provide an opinion about the suitability of particular accommodation and resorts. Any advice given in this respect must be confirmed in writing if special requirements form an essential part of the booking.
9. Safety Standards
Safety standards in some countries may differ from those applicable in the United Kingdom. All properties comply with applicable health and safety regulations. Corona Holidays [UK] Limited strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information, such as fire evacuation procedures, etc.
10. Unauthorised Occupation
The contract between Corona Holidays [UK] Limited and the customer is valid exclusively to the party named on the accommodation voucher provided by Corona Holidays [UK] Limited. Any unauthorized occupation may result in the entire party being asked to vacate the accommodation either by the accommodation management or by a representative of Corona Holidays [UK] Limited. Also, any client whose behaviour is deemed to be of annoyance, abusive or causing injury to persons or damage to property, will without cause for compensation have any contract between the customer and Corona Holidays [UK] Limited terminated immediately. In the event of the above occurring, the Lead Name will be responsible for any additional costs payable to Corona Holidays [UK] Limited however determined. Corona Holidays [UK] Limited reserves the right to invoice the Lead Name for these extra costs.
11. Alteration / Cancellation of Booking by Corona Holidays
If, for any reason beyond the control of Corona Holidays [UK] Limited the accommodation is required to be changed, Corona Holidays [UK] Limited reserves the right to offer alternative accommodation of the same or superior rating at no extra cost to the client. Should it not be possible to offer an alternative other than a lower rated accommodation, Corona Holidays [UK] Limited may offer a discount of up to 5% off the total cost of the new accommodation. The customer can select whether to accept the change with the discounts offered, or to cancel the reservation without incurring any cancellation charges. If Corona Holidays [UK] Limited are advised of a change of accommodation, we will endeavour to advise you by telephone or in writing. Where this is not possible we will endeavour to advise you at the earliest opportunity upon arrival at your original accommodation booked. Compensation arrangements do not apply to circumstances beyond our control.
Where the flight carrier alters the flight time by more than 12 hours, Corona Holidays [UK] Limited will endeavour to secure suitable alternative flights for you. Where this is not possible or the alternative flights are unsuitable we will offer a full refund. We can cancel your holiday by reasons of ‘force majeure’ which means unusual and unforseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances will usually include, but are not limited to, war, serious security problems such as terrorist activity, airport closures, airspace closures, the inability of airlines to operate flights as a result of the United Kingdom’s decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of airlines to enter any airspace), civil unrest or events arising out of political instability, industrial dispute or strikes, fire, natural or nuclear disaster, bad weather and all similar circumstances and in all such cases whether actual or threatened.
12. Alteration / Cancellation of Booking by Customer
Corona Holidays [UK] Limited will, in all cases, endeavour to assist in any alterations. However, an administration fee of £25 will be levied for each alteration made. If the customer wishes to alter a booking within 9 weeks of departure, cancellation charges may apply. Note: Certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. ATOL package alterations will vary depending on the originating ATOL holder’s terms and conditions and these will be advised to you upon request.
If a booking, or part thereof, is cancelled, Corona Holidays [UK] Limited must receive written notification [by letter or email] of the cancellation from the lead name and the following cancellation charges will then apply:
Accommodation Only (Hotels and Apartments) : Cancellation charges :
22 or more days prior to departure – loss of deposit
0 – 21 days prior to departure : 100%
Accommodation [non-refundable rate disclosed as such prior to booking] with/without airport transfers cancellation charges: 100% of booking value.
In the event that you cancel a non-refundable booking, you must immediately pay any shortfall between any payments made by you against the booking and the cancellation charge applied and in accepting these booking terms and conditions you give your authority for us to automatically charge the payment card used by you when securing the booking [or any other card used by you in connection with other bookings placed through Corona Holidays [UK] Limited].
Villa cancellation charges :
Loss of deposit if cancelled prior to balance due date
100% if cancelled after balance has been paid
Car hire cancellation charges:
22 or more days prior to departure : £25
0 – 21 days prior to departure : 100%
Flight Only : Cancellation charges:
Please note no refunds are available as cancellation charges are 100% from time of booking. If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges.
ATOL Packages : Cancellation charges
These will vary depending on the originating ATOL holder’s terms and conditions. These will be advised to you at the time of booking, or are available on request.
13. Problems and Complaints
In the event of a problem or complaint, this should be brought to the immediate notice of the reception / accommodation manager as the majority of problems can be resolved at this point. Should the situation persist then contact must be made with the local representation service / Corona Holidays [UK] Limited whose contact details you will find on the appropriate voucher provided by Corona Holidays [UK] Limited. Although the representation services are not employees of Corona Holidays [UK] Limited, they are there to assist you. If your grievance is still unresolved or you are not happy with the level of service provided locally, you need to notify Corona Holidays [UK] Limited directly. It is important that the above procedures are adhered to as overseas agents will not entertain a claim for compensation without first having the opportunity to resolve the problem. If, on your return to the UK, you feel the need to make a formal complaint, you will need to submit this in writing indicating the nature of your grievance. This must be sent to the Customer Services Department at Corona Holidays [UK] Limited within 28 days of your return. Unfortunately, Corona Holidays [UK] Limited cannot consider any complaint received outside of this period.
In certain cases, the customer will be asked for a refundable deposit by the property and you will be liable for any damages. You will be requested to vacate your accommodation at 10am on the date of your departure unless otherwise stated by the property / accommodation voucher issued to you after receipt of the balance for your booking. You are responsible for ensuring that all necessary travel documents, e.g. passport, visa, vaccination certificates, etc are valid and effective.
We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of www.coronaholidays.co.uk after any change has been made is your acceptance of the change.
16. Disputes and Limits of Liability
Corona Holidays [UK] Limited are not liable for any extensions to stay, upgrades or accommodation extras arranged by the customer on arrival in resort. In the event of compensation awarded in respect of accommodation or services provided by employees of Corona Holidays [UK] Limited, this will not exceed the total amount paid in respect of the accommodation and/or service provided. Corona Holidays [UK] Limited accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by Corona Holidays [UK] Limited and over whom Corona Holidays [UK] Limited have no direct control.
All disputes will be governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
This site is operated by Corona Holidays [UK] Limited. By visiting or using this site you agree to and accept these terms:
It is a condition of use of the site that you agree to indemnify Corona Holidays [UK] Limited, its officers, agents, suppliers and partners against all liability, costs, expenses and damages arising out of your use of the site and content.
Information on the site is posted in good faith and updated periodically but Corona Holidays [UK] Limited can guarantee neither its completeness and accuracy nor the suitability of any product, goods and services published on the site for any purpose.
Site Continuity and Viruses
Corona Holidays [UK] Limited cannot guarantee that the site will be uninterrupted, error free or that information and material accessible through the site is always free of viruses or other harmful elements.
Corona Holidays [UK] Limited reserves the right to change or modify the site at any time without prior notice.
It is a condition of use of the site that you agree that all information and site content provided to you during your use of the site are the property of Corona Holidays [UK] Limited. Your access to the site does not give you permission to reproduce or distribute material apart from downloading onto one computer for your own personal non-commercial use. In using the site you agree not to copy, modify, distribute or create derivatives of our site content.
This site may contain links to other internet sites. These sites are provided by independent third parties who are solely responsible for their own product, services and content. Corona Holidays [UK] Limited accepts no responsibility or liability in respect of third parties, their goods or services, and does not endorse or otherwise recommend any specific services or goods advertised on the site by third parties.
Booking Terms and Conditions
If you book or order any item[s] via the site then booking terms and conditions will apply. In the event of any disparity between site terms and booking conditions then booking conditions will apply. The supply of all product and services is subject to availability and may be withdrawn at any time without notice.
Law and Jurisdiction
These site terms will be governed by English Law and any dispute subject to the jurisdiction of English courts.